Installation: Where Software Remains in the Dark Ages
19.05.12
As a reviewer of software products, I am disproportionately exposed to the installation process. I install lots of products. Alas, it is poor practice in a review to complain about installation, because it's a factor that the end user will generally perform once or twice. And so whether it's hard or easy will likely have little effect on the purchasing decision. So, readers don't want to hear about how hard I worked to get the software up and running. They do want to hear about problems encountered after installation, not before.
Because installation falls in a no-man's-land, where doing it poorly is rarely a cost and doing it well is rarely perceived as a gain, most software packages do it poorly. The list of poor practices is so long, that I can't do it justice in a single editorial. But it's long past time that companies started covering even the basic issues: Every change to the system performed by the installation should be reversible by the uninstall script. This is particularly
Source: Dr. Dobb's